Privacy Policy: What We Collect When You Visit This Site or Call, and What We Do Not

This site collects very little. This page says what, why, and who else sees it, in plain words.

Website data: no forms, plus the server logs our host keeps

There are no forms, no accounts and no sign-ups on this site, so it never asks you to type personal details into a page.

When you load a page, our web host receives the same technical details every website receives: your IP address, the browser and device you use, and the page you asked for. Hosts keep these in server logs for security and to keep the site running.

The site does not set cookies of its own and does not run analytics or advertising scripts.

Google Fonts and the data Google receives on page load

The pages load their typefaces from Google Fonts. Your browser requests them from Google's servers, so Google receives your IP address and browser details, as described in Google's own privacy policy.

Recorded calls and the call details the phone service logs

The phone number on this site reaches us. Calls to this number are recorded. The call-handling service behind it also logs the number you call from, the time, the length of the call and which line it reached.

What you say on a recorded call, such as your name, address and a description of the problem, is passed to the plumber who takes the job so they can do the work.

The plumber handling your job sees your address and what you described
Our call-handling provider processes the call data on our behalf
We do not use call details to sign you up for anything

Emailing us: what we receive and what we do with it

If you write to [email protected], we receive your email address and whatever you include. We use it to reply, and we do not add it to a mailing list.

California privacy rights: access, deletion and correction

California law may give you the right to know what personal information a business holds about you, to ask for it to be deleted or corrected, and to ask that it not be shared in certain ways. You will not be treated differently for asking.

To make a request, email the address above with your name and the phone number you called from, and we will respond within the time California law allows.

Children, outside links and policy changes

This site is for adults arranging plumbing work. It is not directed to children.

Links to outside sites, such as the Contractors State License Board or City of Palo Alto pages, are covered by those sites' own policies.

If this policy changes, the date at the top changes with it.

Who to contact with privacy questions by email

Palo Alto CA Plumbing Experts, 3814 El Camino Real, Palo Alto, CA 94306. Email: [email protected].